Kitchen Design Process

The first step to a successful kitchen renovation is to think about what you want in your dream kitchen and what is important for you when using it. You can get in touch or visit our kitchen showroom so you can see the latest kitchen finishes and appliances up close and ask our kitchen professionals any questions you have about colour, design, timeframes and potential costs.

Once you have talked to our showroom experts and worked out what you want, the next step is to start briefing the designer and organising a quote. At this initial meeting, the designer will meet with you at your home or our showroom to collect all needed information, to form a brief of what you want in your new kitchen or living space. We’ll look at the style of your home and talk about what options to consider and what may suit you best. For example, functions, family usage, entertainment needs, investment property etc. We’ll also discuss all appliances you were thinking of and which ones might be the best fit for your kitchen. We will go over colour choices, benchtop types and more. After discussing all details about your future kitchen, our designer will start creating the project according to your brief and budget.

At our second meeting, the designer will present the concept of your new kitchen. They will have drawn up a floor plan, elevations and 3D images for you to review plus provide an initial quote. We will schedule this meeting at our showroom, so we have easy access to a range of material for you to consider and select from including door styles, colours, benchtops, handles etc. At this stage, we can also make adjustments to your plans. At the end of this meeting, you may be happy to proceed or prefer to have further discussions with your designer via email, phone or face-to-face, until you are fully satisfied with your design and selections. Once you are comfortable with your final design, selections and specifications, a contract will need to be signed, and a 10% deposit paid before we can proceed. The designer then takes the final plans and contract to our manufacturing facility to debrief your project with our production team.

Our customer support team will contact you to make an appointment at your home so we can take the final measurements and selections confirmed. At this stage, a progress payment of 20% is paid. Please note that factory lead time is approximately six weeks from receipt of the Check Measure payment and may vary according to the size of the job and availability of materials. We will keep you advised of any timing impacts as your project progresses.

A dated schedule for rip out, trade works, joinery delivery, stone measures will be supplied to you by our Operations Manager after the check measure is complete. Your designated Site Supervisor will be in touch to start the installation process.

Your next progress payment of 65% is due on delivery of the joinery. Installation of your cabinetry is started and any other sub trade work that needs to be completed. The next step is the benchtop check measure and installs which can take 7-14 days. Once the benchtops are installed the splash back check measure and install can begin and this can take a further 7-14 days, or a tiler can be organised depending on your choice of splashback. Lastly, any finishing trades are completed.

Your finished new kitchen is now quality inspected and ready for handover. The completion payment is due.

If you have any questions or concerns along the way contact our customer service team and they can keep you up to date on your kitchen progress. Any delays in payment may affect your project timeline so these will be outlined upfront so you are prepared.